Delivery policy

We currently only deliver to UK addresses.

Standard delivery
Orders sent by 3 working days which are dispatched with Royal Mail. Order before 5pm to ensure parcel gets sent the next day.
We ensure guaranteed service with the Royal Mail.
Royal Mail orders usually take 3 days to be delivered, but can take longer due to busy periods or weather/traffic circumstances. Royal Mail orders can take up to 10 working days to reach you at these times.
If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
If you do not pick up your order form a Post Office within 10 days, it will be returned to us.
If you don’t receive your order, please contact customer services.

Back-order items

Your order will be split in two. Your in-stock items will be processed as usual. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery.

Unwanted orders

Any uncollected orders will be returned to us and a refund will be issued. You may still be charged for the delivery cost.